# Set up the end page and exit points

Set the end page of a Pristo CX questionnaire, a thank-you message or a redirect, and learn how exit points end it early and record a status.

In Pristo CX, every questionnaire ends on one end page: a thank-you message, or a redirect to a website. You set it in the form builder by selecting the **end page** tab after the last page. Exit points end a questionnaire early when a condition is true, and record their name as the response's status.

## Before you start

- Role: you need to be an account admin or a program admin. See [roles and permissions](https://docs.pristo.io/cx/users/roles-and-permissions).
- Setup: open the questionnaire in the form builder, as described in the [form builder overview](https://docs.pristo.io/cx/form-builder/overview). A published version is read-only, so select **Edit** first.
- Terms: see end page and exit point in the [glossary](https://docs.pristo.io/cx/glossary).

## Steps

![Sketch of the form builder with the end page open. Marker 1 is on the end page tab, at the end of the page bar. Marker 2 is on the two type options in the settings panel on the right: show an end page or send respondents to a web address. Marker 3 is on the title and subtitle boxes. If you choose the redirect, one box for the address replaces them.](https://docs.pristo.io/_astro/form-builder-end-page.CxNEE_wv.webp)

1. In the page bar, select **end page**. The editor shows the end page, and its settings open in the settings panel.

2. Under **Type**, choose **Show end page** or **Redirect to URL**.

3. For an end page, enter a **Title** and a **Subtitle**. You can also select the texts on the page and edit them there.

4. For a redirect, enter the **URL** of the page respondents go to, for example `https://www.example.com/thanks`.

5. Select **Preview** and finish the questionnaire to check the result.

## Result

With **Show end page**, respondents who finish see your title and subtitle under a check mark. With **Redirect to URL**, they go straight to the URL; while the page loads they see **Redirecting** and a link to open it. A URL without `http://` or `https://` opens with `https://`. [How respondents answer a questionnaire](https://docs.pristo.io/cx/respondents/answer-a-questionnaire#the-end-page) describes the end page as respondents see it, including in an embedded questionnaire.

## How exit points work

| Exit point | When respondents reach it | What it records |
|---|---|---|
| **Default exit point** | They select **Finish** and no other exit point's condition is true | Its name as the response's status |
| Other exit points | They select **Next** or **Finish** while the exit point's condition is true. The questionnaire ends at once | Its name as the response's status |

Every exit point leads to the same end page, and the response counts as complete. The `status` column of a responses export shows the exit point's name.

An exit point has a **Name**, such as `Not eligible`, a condition in **Exit on** (**Never** by default) and a **Color**. You create the condition in **Conditions**; see [End the questionnaire with a condition](https://docs.pristo.io/cx/form-builder/conditions#end-the-questionnaire-with-a-condition). You can set up exit points only in a questionnaire with the **Progressed** flow and two or more pages.

In this release, the side menu has no button for **Exit points**. The builder opens the panel when you select **Go to** beside an exit point in a condition's **Dependencies** tab, or select the link of an exit point issue in the **issues** panel. Questionnaires that already have exit points, for example from a template, keep them, and respondents still leave through them.

## Limits

- One end page per questionnaire.
- End page title up to 100 characters, subtitle up to 250 characters and redirect URL up to 1,000 characters.
- Up to 10 exit points in a chapter, plus the default exit point.

## Troubleshooting

**Publishing is blocked by an end page issue.** The redirect URL is not a valid web address. Enter a full address, such as `https://www.example.com`.

**An exit point never ends the questionnaire.** Check its **Exit on** condition. Exit points are checked only when a respondent selects **Next** or **Finish**, after the answers on the page are valid.

**The exit points panel says the setting is not available.** The questionnaire uses the **Parallel** flow or has one page. Change the flow in **Settings** and add a page.

## Related

- [Add and organize pages in a questionnaire](https://docs.pristo.io/cx/form-builder/chapters-and-pages)
- [Show or hide questions with conditions](https://docs.pristo.io/cx/form-builder/conditions)
- [Preview a questionnaire](https://docs.pristo.io/cx/form-builder/preview)
- [Publish a questionnaire](https://docs.pristo.io/cx/form-builder/publish-and-versions)
- [View responses](https://docs.pristo.io/cx/responses/view-responses)
- [Export responses](https://docs.pristo.io/cx/responses/export-responses)