# Plans and limits

Reference for the Pristo CX plans Free, Standard and Pro: which features each plan includes, how its limits work and where an admin sees them.

Every Pristo CX account is on one of three plans: **Free**, **Standard** or **Pro**. The plan decides which features the account can use, and it sets limits such as how many questionnaires, responses and users the account can have. An account admin sees the current plan under **Account settings** > **Billing**.

Pristo's price list and sales packages can use other names. The app always shows the plan as one of these three. The exact limits depend on your package, so this page doesn't list them. For the limits of your package, contact Pristo through the [Pristo contact page](https://www.pristo.io/contact).

## What each plan includes

| Feature | **Free** | **Standard** | **Pro** | On plans without it |
|---|---|---|---|---|
| Questionnaires, the form builder, previews, publishing, the public link, QR code and embed code | Yes | Yes | Yes | |
| Responses, alerts, dashboards and CSV exports | Yes | Yes | Yes | |
| Grids, attachments, counter, location and signature questions | No | Yes | Yes | Locked in the form builder's list of question types. The image question is locked in the full list but offered in the short list of common types. See [Question types](https://docs.pristo.io/cx/form-builder/question-types) |
| Themes other than the two basic ones, and custom colors | No | Yes | Yes | Locked under **Style** in the form builder |
| The **Population** tab: contacts, activities and imports | No | Yes | Yes | The tab is hidden, and its pages can't be opened |
| **API keys** and the [Pristo API](https://docs.pristo.io/cx/api) | No | Yes | Yes | The menu item is hidden, and its page can't be opened |
| The **Distributions** page: SMS and email distributions | No | No | Yes | The menu item appears under **Management** on the Pro plan only |
| **Insights**: AI analysis of open-text answers, and the dashboard widgets that use it | No | No | Yes | The page shows an upgrade message, and answers are not analyzed |

## Limits set by the plan

| Limit | What happens at the limit | Where you see it |
|---|---|---|
| Questionnaires | **New questionnaire** opens an upgrade message instead of the new questionnaire dialog. The limit counts every questionnaire in the account, in every program, including deleted ones. In an account with several programs, the dialog can open, and a message about the limit appears when you save instead | The upgrade message. On a paid plan, also **Questionnaires in use** under **Billing** > **Overview** |
| Responses per questionnaire | At 90% of the limit, Pristo CX warns you. At the limit, it records no new responses, and the questionnaire's links show a page saying it is no longer available. Responses above the limit, for example after a downgrade, show a lock and don't open | The warning on the **Responses** page, and an email to account admins who keep **Response limit reached** turned on |
| Users | Active users plus pending invitations can't be more than the account's seats. On the **Free** plan, the account has one seat unless Pristo has set another number. On a paid plan, the seats are the number of users in the subscription | Next to **Invite** under **Account settings** > **Users** |
| Export format and values | XLSX files and **Key values** show a lock when the plan doesn't include them | The **New export** dialog. See [Export responses](https://docs.pristo.io/cx/responses/export-responses) |
| Export date range | The last day of an export can't be more than a set number of days after the first | The note under **Dates** in the **New export** dialog |

Program admins and program users who reach a limit see **To upgrade the plan, ask your account admin**.

## Limits on every plan

| Limit | Value |
|---|---|
| Questionnaires in an account | Up to 1,000, even when the plan allows more |
| Exports in progress at the same time | Up to 5 per account |
| Active API keys | Up to 10 per account, on the plans that include API access |

## See your plan

- **Account settings** > **Billing** > **Overview** shows the **Current plan**, the billing **Period** and, on a paid plan, the renewal date and price. Only account admins can open it.
- **UPGRADE** in the header, which only account admins see, opens the plans with each plan's main features and its price per user per month. If Pristo set up a package for your account, its limits can differ from that list.

## Change the plan

An account admin with a verified email address changes the plan, the number of users and the billing period. See [Change your plan and billing details](https://docs.pristo.io/cx/account/billing).

- An upgrade applies as soon as the payment goes through. Responses that were locked by the response limit open again, up to the new plan's limit.
- A cancellation takes effect when the paid period ends. The account then moves to the **Free** plan with one seat, and if it has more questionnaires than that plan allows, Pristo CX deactivates the extra ones, starting with those that have the fewest responses. An inactive questionnaire accepts no new responses.

## Related

- [Change your plan and billing details](https://docs.pristo.io/cx/account/billing)
- [Roles and permissions](https://docs.pristo.io/cx/users/roles-and-permissions)
- [Question types](https://docs.pristo.io/cx/form-builder/question-types)
- [Export responses](https://docs.pristo.io/cx/responses/export-responses)
- [Pristo API overview](https://docs.pristo.io/cx/api)