# Create a questionnaire

Create a questionnaire in Pristo CX under Management, set its name and time zone, and start it from a ready-made template or a blank form.

In Pristo CX, you create a questionnaire on the **Questionnaires** page under **Management**. You give it a name and a time zone, then start it from a template or a blank form, and the form builder opens so you can add questions.

## Before you start

- Role: you need to be an account admin or a program admin. Program users don't see **Management**. See [roles and permissions](https://docs.pristo.io/cx/users/roles-and-permissions).
- Plan: how many questionnaires you can create depends on your plan. See [Plans and limits](https://docs.pristo.io/cx/get-started/plans-and-limits).
- Setup: verify your email address. Until you do, Pristo CX shows **Verify your email** instead of the new questionnaire dialog.
- The questionnaire belongs to the [program](https://docs.pristo.io/cx/glossary) you are working in. [Switch to another program](https://docs.pristo.io/cx/get-started/navigate-the-app) first if you need to.

## Steps

![Sketch of the questionnaires list. Each card shows a questionnaire's status, time zone, number of responses and creation date. Marker 2 is on the button that creates a new questionnaire, at the top right. Marker 6 is on the button that opens the questionnaire for editing, on its card.](https://docs.pristo.io/_astro/questionnaires-list.DeiSFWzC.webp)

1. Open **Management**. The **Questionnaires** page opens.

2. Select **New questionnaire**.

3. Enter a **Questionnaire name**.

4. Check the **Time zone**. Pristo CX fills in your browser's time zone. Distributions of this questionnaire schedule their messages in this time zone.

5. Select **Create**. The new questionnaire appears in the list.

6. On the questionnaire's card, select **Edit questionnaire**.

7. Choose how to start:
   - To start from scratch, select **Blank**, then select **Continue**.
   - To start from a ready-made questionnaire, select **Template**. Pick a category or search, select a template to preview it, then select **Use this template**.

## Result

The form builder opens in the **Edit questionnaire** tab, with a blank form or a copy of the template. Add your questions and [publish the questionnaire](https://docs.pristo.io/cx/form-builder/publish-and-versions). After you publish, Pristo CX takes you to the **Share** tab.

On the **Questionnaires** page, the questionnaire's card shows its status, time zone, number of responses and creation date. Select the pencil next to the name or the time zone to change it.

### Continuous or event-based?

A questionnaire has no type setting. The way you send it decides how it collects responses:

- A continuous questionnaire collects responses over time. [Share its link, QR code or embed code](https://docs.pristo.io/cx/questionnaires/share-a-questionnaire). The **Ongoing/Periodic Questionnaire** distribution type is not available yet; see [ongoing and periodic distributions](https://docs.pristo.io/cx/distributions/ongoing-periodic) for the alternatives.
- An event-based questionnaire goes to a contact after an activity, such as a purchase. Send it with a distribution of the type **Event-Based Questionnaire**.
- To send a questionnaire once to a group of contacts, use a distribution of the type **One-time Delivery**.

See the [distributions overview](https://docs.pristo.io/cx/distributions/overview) for how each type works.

## Limits

- A questionnaire name can have up to 250 characters. No two questionnaires in the account can have the same name.
- An account can have up to 1,000 questionnaires. Your plan can set a lower limit.
- You choose a template or a blank form once. After that, **Edit questionnaire** always opens the form builder.
- The form builder opens on any screen size, but it is easiest to use on a computer. On narrower screens its settings panel moves into a tab or opens full screen. See [screen size](https://docs.pristo.io/cx/form-builder/overview#screen-size).

## Troubleshooting

**I can't find where to create a questionnaire.** Only account admins and program admins see **Management**. Ask an account admin to change your role.

**Pristo CX says the name is already used.** Choose a name that no other questionnaire in the account uses, including questionnaires in other programs.

**An upgrade message opens instead of the dialog.** You reached your plan's questionnaire limit. Account admins can select **Upgrade now**; see [Change your plan and billing details](https://docs.pristo.io/cx/account/billing). Other users see **To upgrade the plan, ask your account admin**.

**The templates are in another language.** Pristo CX lists templates in the language you use the app in. [Change your language](https://docs.pristo.io/cx/get-started/navigate-the-app), then open the templates again.

## Related

- [Create and send your first questionnaire](https://docs.pristo.io/cx/get-started/first-questionnaire)
- [Form builder overview](https://docs.pristo.io/cx/form-builder/overview)
- [Publish a questionnaire](https://docs.pristo.io/cx/form-builder/publish-and-versions)
- [Share a questionnaire](https://docs.pristo.io/cx/questionnaires/share-a-questionnaire)
- [Distributions overview](https://docs.pristo.io/cx/distributions/overview)