# Invite users

Invite up to 20 people at once to your Pristo CX account, choose their role and programs, and resend or delete invitations that are still pending.

In Pristo CX, an account admin invites people from **Account settings** > **Users**. One invitation can hold up to 20 email addresses, and everyone in it gets the same role and the same programs.

## Before you start

- Role: account admin. See [roles and permissions](https://docs.pristo.io/cx/users/roles-and-permissions).
- Plan: every plan has a user limit. Active users plus pending invitations cannot go over it, and deactivated users do not count. See [Plans and limits](https://docs.pristo.io/cx/get-started/plans-and-limits).
- Setup: decide each person's role. A program admin or a program user also needs at least one program.

## Steps

![Sketch of the dialog that invites users, open over the users page in account settings. Marker 3 is on the box for the email addresses. Marker 4 is on the role list. Marker 5 is on the program list. Marker 6 is on the button that sends the invitations, at the bottom right.](https://docs.pristo.io/_astro/users-invite-dialog.DuDG-lAm.webp)

1. Select your profile picture, then **Account settings**.

2. Select **Users**, then **Invite**.

3. Type or paste the email addresses. Separate them with commas, spaces, semicolons or Enter. An address shown in red is not valid, so fix it or remove it.

4. Choose a **Role**. The dialog starts with **Program user**.

5. For a program admin or a program user, choose one or more programs under **Programs**. When the account has only one program, it is already chosen.

6. Select **Send invites**.

## Result

Pristo CX opens **Pending invites**, with a row for each address: its role, its programs and the date the email was last sent. Each person gets an email with a button to join your account, in your interface language: English, Spanish or Hebrew.

### What the invited person does

A person who already has a Pristo CX user joins the account when they select the button, then signs in. A person who is new to Pristo CX enters a first name, a last name and a password, then selects **Join organization**. See [Create a Pristo CX account](https://docs.pristo.io/cx/get-started/sign-up).

The person then moves from **Pending invites** to **Active users**, with the role and programs you chose. An invitation does not expire. It stays pending until the person joins or you delete it.

## Resend or delete an invitation

1. In **Users**, select **Pending invites**.

2. Select the three-dot menu on the invitation's row.

3. Select **Resend** to send the email again with the same link, or **Delete** to cancel the invitation.

A deleted invitation frees its seat, and its link stops working. You cannot edit a pending invitation. To change its role or programs, delete it and invite the person again.

## Limits

- Addresses per invitation: up to 20, and no more than the seats left on your plan. The hint under the address field shows how many you can add.
- Each address: up to 250 characters, in the form `name@company.com`. Pristo CX changes addresses to lowercase and drops duplicates.
- An address cannot be invited while it has a pending invitation or belongs to a user of the account. A deactivated user still belongs to the account.
- **Resend**: once every 24 hours for each invitation, and only while it is pending.

## Troubleshooting

**The invite button is disabled.** Active users and pending invitations have reached your plan's user limit, and a message next to the button says so. Deactivate a user, delete a pending invitation or upgrade the plan.

**The send button stays disabled.** The address field is empty or has an address that is not valid, or you chose a program admin or program user role without a program.

**The dialog lists addresses that are already invited or members.** Remove those addresses and send again. If one of them belongs to a deactivated user, reactivate that user instead, as described in [Manage who can use a program](https://docs.pristo.io/cx/users/program-users).

**Resending fails.** The message **The invitation already send in the last 24 hour** means the email was sent less than 24 hours ago. Try again later.

**The person did not get the email.** Check the address in **Pending invites**. If it is wrong, delete the invitation and invite the right address. If it is right, ask the person to check their spam folder, or resend the invitation.

**The link says the invitation is not found.** The invitation was deleted. Send a new one.

## Related

- [Roles and permissions](https://docs.pristo.io/cx/users/roles-and-permissions)
- [Manage who can use a program](https://docs.pristo.io/cx/users/program-users)
- [Create a Pristo CX account](https://docs.pristo.io/cx/get-started/sign-up)
- [Plans and limits](https://docs.pristo.io/cx/get-started/plans-and-limits)