In Pristo CX, you view responses on the Responses page in the main menu. Choose a questionnaire, narrow the list with filters, and select a row to open that response in a side panel with its answers, files and details.
Before you start
Section titled “Before you start”- Role: everyone in the program can view responses. Only account admins and program admins can delete or restore them. See roles and permissions.
- Setup: the program needs a questionnaire that has collected responses.
Find and open a response
Section titled “Find and open a response”
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Select Responses in the main menu.
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Choose the questionnaire in the questionnaire list of the filter bar.
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Choose a period if you want fewer responses: Last 24 hours, Previous week, Previous month or See all.
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Choose a state under Select state if you want only one state.
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Enter a response ID in Search to find one response.
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Select Columns and choose the columns to show.
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Select a row. The response opens in a side panel.
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Select a tab: Data for the answers, Files for uploaded files and images, or Details for dates and where the response came from.
Delete a response
Section titled “Delete a response”-
Select the three-dot menu at the start of the response’s row.
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Select Delete.
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Type delete in the box, then select Delete.
To restore it, check Deleted only in the filter bar, then select Restore on the response’s row. This is the same paginated table, with the most recently deleted responses first and a deletion date column. You cannot open a deleted response until you restore it. Uncheck the box to return to current responses.
Result
Section titled “Result”The table lists the questionnaire’s responses, newest first, with the total count above it. Select a column header to sort by ID, Creation date, Creation time or State.
When the program has a population, Columns also offers contact and activity columns, such as Contact, Email, Phone, Event type and your contact and activity attributes. Attribute values reflect the contact and event when the response was created, not later edits to the contact. Contact names and addresses can still change.
If your program admin has set data restrictions, the list and response details show only matching responses. Select Filtered by your restrictions to read those restrictions. They also apply when you open a direct link to a response.
Each response has one of these states:
| State | Meaning |
|---|---|
| Not started | The respondent hasn’t started answering. |
| In progress | The respondent started but hasn’t reached an exit point. |
| Finished | The respondent reached an exit point. |
Limits
Section titled “Limits”- The table shows 50 responses per page and refreshes every 30 seconds.
- The period filter uses the date each response was created.
- Pristo CX remembers your column choice for each questionnaire.
- Restore deleted responses before their restoration deadline. After permanent erasure they cannot be recovered. Deleting a response also hides its answers, files, analyses and alerts; restoring it brings them back while they are still recoverable. Dashboards and exports may show deleted content for a few hours.
- Your plan sets how many responses a questionnaire can hold. At 90% of the limit, Pristo CX warns you. Responses above the limit show a lock and don’t open. See Plans and limits.
Troubleshooting
Section titled “Troubleshooting”I can’t delete or restore responses. Program users can view permitted responses but don’t see Deleted only or the three-dot menu. Ask a program admin.
A response shows a lock and doesn’t open. The questionnaire has more responses than your plan allows. An account admin can upgrade the plan to open it.
The table is empty. When no response matches the filters, the table shows No results found. Choose See all, clear the state and empty the search box to see every response.
A new response is missing. The table refreshes every 30 seconds. Wait, or reload the page.