This glossary defines the terms that Pristo CX and this help center use, in alphabetical order, with a link to the page that covers each one.
Account
Section titled “Account”Your organization’s subscription to Pristo CX, which holds its users, its billing and one or more programs. See What is Pristo CX?
Account admin
Section titled “Account admin”A user who manages users, billing and every program in the account. See roles and permissions.
Activity
Section titled “Activity”An event recorded for a contact, such as a purchase or a service visit, that event-based distributions react to. See Import activities.
A notification raised when a response matches an alert rule, for example a low score, so that someone can follow up. See Handle alerts.
Alert rule
Section titled “Alert rule”A rule that watches one questionnaire and raises an alert when a completed response meets its conditions. See Set up alerts.
API key
Section titled “API key”A secret that identifies one program when your systems call the Pristo API. See authenticate with an API key.
Breakdown
Section titled “Breakdown”The split of a dashboard widget’s data by up to 3 contact or event attributes, each level inside the one above. See Filter and segment dashboard data.
Built-in report
Section titled “Built-in report”A ready-made, read-only dashboard that every program has, such as the Distributions Report, marked Built-in in the dashboards list. See Built-in reports.
Chapter
Section titled “Chapter”A group of pages in a questionnaire. See chapters and pages.
Condition
Section titled “Condition”A rule in a questionnaire that shows a question, section or choice only when earlier answers match it. Exit points use conditions too. See Show or hide questions with conditions.
Contact
Section titled “Contact”A person in a population who can receive surveys by SMS or email. See the populations overview.
Contact attribute
Section titled “Contact attribute”A field stored on a contact, such as city or customer tier, that distributions can use to choose who gets a survey. See Contact attributes.
Continuous questionnaire
Section titled “Continuous questionnaire”A questionnaire that keeps collecting responses over time, through its public link, QR code or embed code. The term describes how you send it, not a questionnaire setting. See share a questionnaire.
Customer satisfaction score, usually the share of satisfied answers on a satisfaction question. See the dashboards overview.
Dashboard
Section titled “Dashboard”A page of widgets that shows scores, trends and breakdowns of your responses. See the dashboards overview.
Dashboard viewer
Section titled “Dashboard viewer”A program user whom a program admin or account admin chooses to open a published dashboard, while admins can always open every dashboard. See Share a dashboard.
Distribution
Section titled “Distribution”A rule that sends a questionnaire to contacts by SMS or email, once, on a schedule or after an event. See the distributions overview.
Distribution rule
Section titled “Distribution rule”A setting of a distribution that limits how often the same contact receives questionnaires and how long its link works. See Choose who receives a distribution.
End page
Section titled “End page”The page respondents see when they reach an exit point. See exit points.
Event attribute
Section titled “Event attribute”A detail that comes with an activity, such as a branch or an amount, that event-based distributions can filter on. See Contact attributes.
Event-based questionnaire
Section titled “Event-based questionnaire”A questionnaire that an event-based distribution sends after an activity, such as a purchase, is recorded for a contact. The term describes how you send it, not a questionnaire setting. See event-based distributions.
Event type
Section titled “Event type”The name that groups activities, such as purchase, and that event-based distributions select on. See the populations overview.
Exit point
Section titled “Exit point”An end of a questionnaire that records its name as the response’s status. Every exit point shows the questionnaire’s end page. See exit points.
Insights
Section titled “Insights”AI analysis of open-text answers that adds sentiment, categories and intent to responses, available on the Pro plan. See the Insights overview.
Loop section
Section titled “Loop section”A section whose questions respondents answer once for each item they add, such as each child or each product. See Repeat questions with loop sections.
Net Promoter Score, the share of promoters minus the share of detractors, usually on a 0–10 likelihood-to-recommend question. In a Pristo CX dashboard you choose which answer values count as promoters and detractors. See the dashboards overview.
One screen of questions in a questionnaire. See chapters and pages.
Population
Section titled “Population”The contacts of a program, with their attributes and activities, that distributions send surveys to. See the populations overview.
Pristo
Section titled “Pristo”The company and the platform family that Pristo CX belongs to. See What is Pristo CX?
Pristo CX
Section titled “Pristo CX”Pristo’s customer-experience survey platform for building questionnaires, distributing surveys and analyzing feedback. See What is Pristo CX?
Program
Section titled “Program”A workspace inside an account with its own questionnaires, population, distributions, dashboards and alerts. See What is Pristo CX?
Program admin
Section titled “Program admin”A user who manages the programs an account admin gives them, including their questionnaires, population, distributions and dashboards. See roles and permissions.
Program user
Section titled “Program user”A user who views responses, the population and shared dashboards, and handles alerts, in the programs an account admin gives them. See roles and permissions.
Questionnaire
Section titled “Questionnaire”The survey you build in the form builder and send to respondents. See create a questionnaire.
Reminder
Section titled “Reminder”A follow-up message that a distribution sends to contacts who have not answered, a set number of hours after the previous message. See Send survey reminders.
Response
Section titled “Response”One respondent’s set of answers to a questionnaire. See view responses.
One active user or pending invitation that the account’s plan allows. See Plans and limits.
Text message, one of the channels a distribution can send through. See the distributions overview.
Template
Section titled “Template”A ready-made questionnaire you can start from. See create a questionnaire.
Widget
Section titled “Widget”One block on a dashboard, such as an NPS score, a response count or a chart of answers. See Dashboard widgets.